Refund policy

Thank you for shopping with CoolHed.

We take pride in the quality of our products and strive to ensure you are satisfied with every purchase.

Please read our policy carefully before placing your order.

1. Change of Mind

We do not offer refunds, returns, or exchanges for:

Please ensure you review all product details and your order carefully before checkout.

2. Damaged or Faulty Items

If you believe your product is damaged or faulty, please contact us

within 7 days of delivery at support@coolhed.com and include:

If the product is confirmed to be faulty due to a manufacturing

defect, we will offer one of the following at our discretion:

We may request the item be returned for inspection before a replacement or refund is issued.

CoolHed reserves the right to refuse claims that show signs of misuse, wear and tear, or damage caused by the customer.

3. Incorrect or Missing Items

If you receive the wrong item or your order is incomplete, please notify us within 7 days of delivery.

We will verify and correct the issue at no additional cost to you.

4. Returns Process

If your return is approved, we will provide a return address and

instructions.

Returned items must:

Return postage is the customer’s responsibility, unless the item is confirmed faulty or incorrectly sent by CoolHed.

CoolHed is not liable for returned items lost or damaged in transit.

5. Refunds

Once your return is received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note:

Shipping costs are non-refundable unless due to a confirmed fault or CoolHed error.

Refunds are issued only for products deemed eligible under this policy.

6. Exchanges

Exchanges are only available for faulty or incorrect items and depend on product availability.

If unavailable, a money-back refund (where applicable) will be provided.

7. Sale or Promotional Items

All sale, clearance, and discounted items are final sale and cannot be returned or exchanged unless deemed faulty.

8. Contact Us

For all refund or return enquiries, please contact:

📧 support@coolhed.com

Include your order number in all correspondence to ensure prompt service.